ASÁNT LONDON – 12-Month Quality Guarantee
At ASÁNT London, we stand behind the quality of our craftsmanship. Every piece is covered by our 12-Month Guarantee, giving you confidence in jewellery designed to last.
What Your 12-Month Guarantee Covers
Our 12-Month Guarantee applies to all items purchased directly from ASÁNT London from 1st April 2026 and covers manufacturing defects under normal use.
This includes:
- Faulty clasps or mechanisms
- Chain breakage caused by manufacturing faults
- Structural defects in the piece
- Stones or components detaching due to craftsmanship issues
- Unusual tarnishing or discolouration beyond expected wear
If a fault is confirmed, we will provide a like-for-like replacement or store credit.
What Is Not Covered
To ensure fairness and maintain product standards, the following are not covered:
- General wear and tear
- Scratches, dents, or surface-level damage from regular use
- Improper handling, misuse, or lack of care
- Damage caused by third-party repairs, resizing, or alterations
- Lost or stolen items
- Any modifications made to the original product
All claims are assessed based on reasonable use.
Fair Use Policy
To protect the integrity of our 12-Month Guarantee:
- Claims must include clear, original images of the item
- Reused, altered, or digitally manipulated images will not be accepted
- Claims showing signs of misuse or intentional damage may be declined
- Excessive or repeated claims may be refused at our discretion
How to Make a Claim
To submit a claim, please email: contact@asantlondon.com
Include:
- Your order number
- A brief description of the issue
- Clear images showing the fault
Our team will review your request and guide you through the next steps.