ASÁNT LONDON – 12-Month Quality Guarantee
At ASÁNT London, we stand behind the quality of our craftsmanship. Every piece is covered by our 12-Month Guarantee, giving you confidence in jewellery designed to last.
What Your 12-Month Guarantee Covers
Our 12-Month Guarantee applies to all items purchased directly from ASÁNT London from 1st May 2026 and covers manufacturing defects under normal use.
This includes:
- Faulty clasps or mechanisms
- Chain breakage caused by manufacturing faults
- Structural defects in the piece
- Stones or components detaching due to craftsmanship issues
- Unusual tarnishing or discolouration beyond expected wear
If a manufacturing defect is confirmed under this Guarantee, ASÁNT London will provide a like-for-like replacement or store credit.
The cost of the replacement item will be covered by ASÁNT London, while any applicable shipping or delivery charges for replacement items will be the responsibility of the customer, unless otherwise stated.
What Is Not Covered
To ensure fairness and maintain product standards, the following are not covered:
- General wear and tear
- Scratches, dents, or surface-level damage from regular use
- Improper handling, misuse, or lack of care
- Damage caused by third-party repairs, resizing, or alterations
- Lost or stolen items
- Any modifications made to the original product
All claims are assessed based on reasonable use.
Fair Use Policy
To protect the integrity of our 12-Month Guarantee:
- Claims must include clear, original images/videos of the item
- Reused, altered, or digitally manipulated images/videos will not be accepted
- Claims showing signs of misuse or intentional damage may be declined
- Excessive or repeated claims may be refused at our discretion
How to Make a Claim
To submit a claim, please email: contact@asantlondon.com
Include:
- Your order number
- A brief description of the issue
- Clear images showing the fault
Our team will review your request and guide you through the next steps.